Privacy Policy updated on 20/01/2020
DEFINITION :
The Publisher: the person, legal or physical, who publishes the online public communication services.
The Site: all the sites, web pages and online services offered by the Publisher.
The User: the person using the Site and the services.
Article 1 – Scope of application
This privacy policy describes how the Publisher uses the personal data that the User may be asked to communicate to it.
The Publisher undertakes to ensure the highest level of protection of its Users’ personal data in accordance with European and French regulations.
Article 2 – Nature of the information collected
We are likely to collect information about you when you browse the Site or in the course of providing our services. This data may be provided directly by you or collected automatically.
The data that the User may communicate to us:
As a User of the Site, you may voluntarily provide us with information that we request from you; some of the information collected is of a nature to identify you (“Personal Data”).
Depending on the services you use, we may collect:
Your title,
Your name, first name,
Your telephone number,
Your e-mail address,
Your postal address,
Login and password.
The Editor does not collect your payment data. All of your bank details are collected only by our PCI-DSS certified payment service providers, which guarantees the security of payments.
We do not collect so-called sensitive information (racial or ethnic information, political opinions, religious or philosophical opinions, union membership, health, sexual orientation).
If you connect to our Site via your social networks, the said service may communicate your profile and connection information to us, as well as any other information you have authorised to be disclosed.
Automatically Collected Data:
We collect certain data automatically when you browse our Site.
The information collected automatically includes:
Your computer’s IP address;
Information about your computer, your connection mode, your operating system, your tablet or mobile OS;
The URL of your connections, including the date and time, and the content you access on the Sites.
Your activity on the site;
Your location data (movements, GPS data, GSM…).
Article 3 – Purposes of collecting personal data
3-1. Management of the relationship with prospects :
Purposes :
the management of technical prospecting operations,
the selection of persons to carry out loyalty-building, canvassing, surveys, product testing and promotional activities (on condition that these activities do not lead to the establishment of profiles likely to reveal sensitive data),
the carrying out of solicitation operations.
3-2. Management of relations with our customers
Purposes: to carry out operations relating to the management of customers concerning :
contracts, orders, deliveries, management of customer accounts,
invoicing and accounting,
the loyalty programme,
monitoring customer relations in order to carry out satisfaction surveys, manage after-sales services and complaints,
conducting surveys and product tests,
management of unpaid bills and customer disputes.
3-3. The preparation of commercial statistics and the use of Google Analytics
3-4. The management of requests for access, rectification and opposition rights
Article 4 – What communications I am likely to receive
Order follow-up emails
Following an order or as part of the follow-up of a contract, you will receive an email in order to allow you to follow your order. The receipt of this information is not linked to any choice you may have made to receive newsletters and commercial offers
Newsletters / Commercial offers
If you have not opted out of receiving information and offers by electronic communication (email or sms), you may receive newsletters to inform you of current or upcoming commercial offers, etc.
Telephone contact
You may be contacted by our services to manage order follow-up or to validate current baskets, as well as for any technical question.
Product alerts
You may receive alerts to keep you informed by email of product availability or news of interest to you.
Article 5 – Our obligations regarding the protection of your personal data.
The Publisher undertakes to process your personal data in compliance with the regulations and undertakes, in this respect
Collect your personal data only for the purposes mentioned in article 3, for which you have given your consent;
Only collect and process your personal data in accordance with your express instructions and for the purposes for which the personal data was collected;
To maintain the security, integrity and confidentiality of personal data at the time of collection or storage;
Not to communicate your personal data to any third party whatsoever, except to those third parties to whom it would be strictly necessary to transmit personal data in order to perform the services, as described in article 6;
Not to transfer any personal data outside the territory of the European Union, except to a subcontractor authorised by the Client and signatory to the standard contractual clauses laid down by the European authorities (e.g.: carrier);
To set up a data security system;
To alert you without delay in the event of violation, loss or unauthorised disclosure of personal data.
Article 6 – Recipients of your personal data
Your personal data is only used by identified and authorised persons in view of the purposes described in this privacy policy.
The Publisher undertakes never to transfer your personal data to third parties for reasons unrelated to these purposes.
Thus your data is only transmitted to the categories of persons listed below:
Our subcontractors:
The data we collect is accessible to our service providers, acting as subcontractors, who contribute administratively and technically to the achievement of the purposes mentioned above (carrier, website hosting provider, payment provider, advertising technology…) ;
To administrative and judicial authorities:
In order to comply with our legal obligations, your personal data may also be transmitted to authorised administrative and judicial authorities, only upon judicial requisition.
Within the group:
Some of the data we collect about you may be passed on to other companies in the group for the purposes of customer research and knowledge as well as for commercial prospecting.
In the event of communication of your personal data to a third party, the third party’s confidentiality conditions shall apply.
Article 7 – Who is responsible for processing?
The Publisher is responsible for processing the data it collects in the context of your use of the services provided.
Article 8 – Retention period
Duration of retention of technical data:
Technical data is kept for the time strictly necessary to achieve the above-mentioned purposes.
Duration of retention of personal data:
Your personal data is kept for as long as necessary to accompany you in the context of our mission and the aforementioned purposes.
For security reasons, if you have not logged on to the Site for a period of three years, you will receive an e-mail inviting you to log on as soon as possible, otherwise your data will be deleted from our databases.
Article 9 – Your rights
In accordance with the regulations on data
In accordance with the regulations on personal data, you have the following rights concerning your personal data:
Right of access:
You have the right to obtain confirmation as to whether or not your data is being processed, and if so, to access this data;
Right of rectification:
You have the right to obtain, as soon as possible, that your inaccurate data be rectified, and that your incomplete data be completed.
Right of deletion:
You have the right to have your data deleted as soon as possible, subject to our legal retention obligations.
Right of limitation:
You have the right to obtain the limitation of the processing when you object to it, when you contest the accuracy of your data, when you believe that their processing is unlawful, or when you need them for the establishment, exercise or defence of your legal rights.
Right to object:
You have the right to object at any time to the processing of your data by the Publisher, except in the case of legitimate and compelling reasons. You may also object to the processing made for canvassing purposes.
Right to portability:
You have the right to receive your data in a structured, commonly used, machine-readable and interoperable format, and to transmit it to another controller without us interfering with it
Right not to be subject to a decision based on automated processing:
You have the right not to be subject to a decision based exclusively on automated processing that produces legal effects concerning or affecting you, except where such a decision is necessary for the conclusion or performance of a contract, or is authorised by law.
Right of complaint:
You have the right to lodge a complaint with a supervisory authority.
Rights to instructions in the event of death:
You have the right to give instructions for the disposition of your personal data in the event of your death.
In accordance with the Data Protection Act, you may exercise your rights and give instructions on the disposition of your personal data “post mortem” by writing to us by e-mail or by post.
To enable us to respond to your request, it is imperative that you provide us with your name, first name, e-mail and address. For certain requests, we will ask you for a copy of your identity card bearing your signature in order to verify your identity.
You also have the right to lodge a complaint with the Commission Nationale de l’Informatique et des Libertés (CNIL).
Article 10 – Security of your data
We devote a great deal of time and resources to implementing appropriate and effective security measures for our systems and our customers’ personal data. In the event of a breach of our systems, we will immediately inform the relevant authorities and ensure that our customers are informed.
Our safeguards include firewalls, physical access controls to our data centres and authorization controls for access to information.
Section 11 – Changes to the Privacy Policy
If we change this privacy policy, we will post the revised version on the Site, with an updated revision date.
